Add a new Category dropbox in ITSM screen

Hi,

Several times the clients ask to add new fields on the screen, always is better to use the fields that you already have :-) and sometimes we can use category (this field come from 7.0 :-), to cover our needs,

1).- Define a new the content for the new field, this is done using the SM30 --> CRMV_ACT_CATEG

2).- Assign the new categories to your transaction type.  SM30 --> CRMV_ACT_CAT_***

3).- Add the field on you ITSM screen, this is done using the configuration mode and add the new field called Category, this field is inside the /BTADMINH package.

4).- Now you have the field in your screen and you can start to work :-)

If you don't know how to enter in configuration mode, use this great guide from Michael Pytel :

Adding External Reference Field to CHARM in Solution Manager 7.1 (No Coding Required)

BR

@WenSolman